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Customer Solutions Specialist

WebstaurantStore
Job Description
Customer Solutions Specialist
Albany, GA
Starting salary: $40,000
Join one of Pennsylvania’s fastest growing companies today! WebstaurantStore, a division of Clark Associates, is looking for candidates who excel in communication and have a strong commitment to hospitality. This role focuses on fostering customer loyalty and is a key part of growing our business while serving the purchasing needs of foodservice professionals worldwide.

As a Customer Solutions Specialist, you will:
  • Communicate with customers through phone, email and chat about their order status and available products
  • Provide friendly, efficient and accurate solutions for customers with the goal of customer loyalty and increased business sales
  • Listen to and analyze customer’s issues, investigate problems, and provide strategic solutions
  • Ensure that customers always have the most complete and up-to-date information about the status of their orders
  • Communicate product or service issues as they arise within the Customer Solutions department, as well as, with any additional, relevant departments
  • Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company
  • Be willing to remain flexible and adapt to change as we continue to grow as a company
  • Take initiative and use strategic thinking to ensure that WEBstaurantStore.com is the leader in the online foodservice industry
  • Learn about the foodservice industry and the products that we sell
  • Guide customers through the website while providing online shopping assistance and product help
 
We are looking for driven, motivated candidates who:
  • Show passion for helping people sustain and grow their business
  • Demonstrate the ability to learn and problem solve while handling multiple priorities
  • Can work well independently or as part of a cohesive team
  • Have a strong work ethic
  • Provide excellent communication
  • Bring ambition to excel and grow
  • Possesses college education (preferred but not required)
  • Is able to work at a computer for extended periods of time
  • Has proficient typing skills 
Why WebstaurantStore?
We offer competitive compensation and a comprehensive benefits package including paid time off, medical/dental insurance, wellness programs, gym membership reimbursement, and a 401k with company match. Employees also enjoy regular foodservice industry training from top manufacturers and product experts.
If you’re ready for a challenge, and have the ambition to succeed in a fast-paced, growing industry, we’d love to discuss the Customer Solutions Specialist position with you! Submit your resume and apply online today.
 
Contact Information